Claims

Quick, clear, and hassle-free claims

Claims at Minet Botswana

Minet Botswana provides a streamlined and transparent claims process, ensuring clients can access timely assistance and track the progress of their claims efficiently. Our Claims Onboarding and Application Portal is available at https://claims.minet.co.bw, allowing claimants to submit applications, upload supporting documents, and monitor their claim status in real time.

Claims Application Process

Step 1 – Claim Notification: Clients notify Minet Botswana immediately after an incident, ideally within 24 hours of occurrence but should be within 30 days.
Step 2 – Submission of Claim Form & Supporting Documents: Claimants submit completed claim forms along with required supporting documents (e.g., policy details, invoices, photos) via the online portal or email.
Step 3 – Preliminary Assessment: Our claims team reviews submitted documents and conducts initial assessment to verify coverage and eligibility.
Step 4 – Appointment of Loss Adjuster: A qualified loss adjuster is appointed to assess damages and validate claims.
Step 5 – Claim Evaluation & Decision: Based on documentation and adjuster’s report, the insurer makes a decision on approval, partial approval, or repudiation.
Step 6 – Payment or Settlement: Once approved, claim payouts are processed promptly according to the policy terms.
Step 7 – Claim Closure: The claim is formally closed after settlement, with all documentation recorded for future reference.

Key Timelines

Claims should be reported as soon as possible, ideally within 24–48 hours of the incident.
Supporting documents should be submitted within 7 days to avoid delays in processing.
Preliminary assessment is generally completed within 3–5 business days.
Loss adjuster evaluations (if applicable) are completed within 7–10 business days.
Final claim decisions are typically communicated within 10–14 business days after all documentation and assessments are received.
Claim payouts are made immediately upon approval, usually within 2–5 business days.

Claims Tracker & Portal

Through our portal, clients can:

Submit claims online at any time, from anywhere.
Upload additional supporting documents securely.
Track the real-time status of their claim via a step-by-step progress tracker.
Receive updates and notifications for every stage of the claim process.

This digital platform ensures transparency, reduces processing delays, and enhances client confidence in our insurance services. By integrating claims management into our digital ecosystem, Minet Botswana provides a modern, efficient, and client-focused claims experience.

Contact Us for Claims

If you need assistance with a claim or have questions about your claim status, please contact us through any of the channels below:

Claims Portal: https://claims.minet.co.bw – submit claims and track progress online.
Email: claims@minet.co.bw
Phone: +267 361 7300 (Gaborone office)
WhatsApp Business: +267 78 299 555 – chat with us for quick claim updates and assistance.
Operating Hours: Monday to Friday, 08:00 – 16:30

Our dedicated claims team ensures timely support and transparent communication at every stage of the process.