Frequently asked questions

Either through phone call, email, Minet GLIF microsite or report the claim to the nearest Minet office.

If your monthly premiums are not deducted, please contact the GEMVAS/LAMVAS offices immediately so that the anomaly may be rectified.

This is the first amount payable; the amount you are obliged to pay if you need to make a claim.
The excess consists of two parts:
• Basic excess: the compulsory excess which is an amount specified by the Fund.
• Punitive excess: the additional amount you are charged to pay towards a claim depending on the circumstances of loss/damage.

Valuation is important to ensure that you are insured at correct replacement costs/current market values and to avoid issues of under-insurance and over-insurance.

Under-insurance (which represents non-compliance) will provoke the application of the Average Clause.